The new Hour Bank portal is available to members starting February 4, 2019.
For expedited payment, Health and Dental claims can submitted online. You also have the option of filling out paper claim forms.
1) Online Submission: To submit Health and Dental claims online, you must first register on Great-West Life’s website, which can be accessed by clicking on the Great-West Life link on the left side of this page. In the third section of that page, “Benefit Information and Claim Management – Secure Online Access”, you will find a link entitled click here. To register, you will need to enter your plan number along with your 9-digit Member ID which can be found on your blue and white Prescription Drug Benefit Card (shown below).
The click here link will take you to Great-West Life’s GroupNet for Plan Members website. In the New User section, click on Register Now and follow the onscreen registration instructions to create your account. Once your account is created, online claim submission is enabled. To submit a claim online, log into GroupNet for Plan Members and choose the Submit Online Claims option.
To further expedite payment of claims, it is recommended that you also set up Direct Deposit, enabling Great-West Life to deposit claim payments directly into your bank account. You must also set up eDetails, allowing Great-West Life to notify you by email once a claim has been processed. When your first online claim is approved, you can expect proceeds to be deposited into your bank account within three to five business days. Payment for subsequent claims should be processed within one to three business days.
2) Submission by Mail: In the Public portal of this website, there is a Forms link on the left side of the page. The Forms page includes two further links – one for Merit Contractors Association Benefit Plan, and another for the Merit Contractors Association Retiree Benefit Plan. Select the plan in which you are participating, and claim forms are provided for printing. The forms must be completed in full and must include your plan and Member ID numbers, along with original receipts for any services being claimed.
It is essential that you retain copies of your receipts as the originals will not be returned to you. This is particularly important if you will also be submitting the same expenses to a spousal benefit plan.