Employee and Family Assistance Program


The Employee and Family Assistance Program (EFAP) is available to employees and eligible dependents. It assists with managing work, health and life issues with complete confidentiality.  EFAP services include:

  • professional counsellling
  • work/life support services
  • specialized programs to assist with everyday issues, complex concerns and everything in between;
  • trauma response;
  • wellness library at Shepell·fgi's WorkHealthLife.com.

For more information on services provided, click here.


Cost of Accessing the EFAP

There is no cost to you or your eligible dependents to access EFAP services.  The cost of any service not supplied by Shepell·fgi or covered by the Merit Benefit Plan is your responsibility.



Confidentiality is the cornerstone of the EFAP.  When you access these services, only you and your counsellor will know.  No personal information is released to your employer, Merit Contractors Association or Mercon Benefit Services.  For information regarding Shepell·fgi's privacy policy, click here.